Guides and answers

Engage

Feedback, habits, objectives, recognition, and engagement

Resources

48 guides and articles.

Feedback
5

Habits
4

Objectives
10

One-on-Ones
1

Recognition
7

Talent
3

Dashboard
3

Admin & Setup
4

General
11

FAQs

27 questions answered.

Are my responses really anonymous?

Your ratings of colleagues are only ever shown combined with others, and a habit needs at least 3 raters before any score appears. Engagement, Quick Pulse and open-ended answers are anonymous too. eNPS answers, MVP nominations and some follow-up feedback can carry your name.

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Can I change a key result after the objective is created?

Yes. Open the objective, press Edit, and change the name, kind, direction, target, unit, starting value or owner of any key result, or add and remove rows.

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Can I mark a key result as complete?

Yes. A milestone has a Mark done toggle on the objective page and on the check-in card. A metric completes on its own when its value reaches the target.

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Checking and changing someone's feedback circle

Admins and managers open Circles in the left menu, pick a person and click Manage circle to see who gives them feedback, accept suggestions, and add or remove providers.

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Does a milestone count toward the objective's completion?

Yes. A milestone reads 0% until it is marked done and 100% after, and it is averaged in with the metrics.

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Finding feedback circles that need attention

Open Circles in the left menu and turn on the Network issues filter to list everyone whose circle is too small to unlock feedback. Other filters catch missing managers, stale providers and oversized circles.

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How do I change the language Engage uses?

Open Account Settings, choose a language under Language & timezone, and select Save changes. Engage supports English, Spanish, French, Canadian French, German, Brazilian Portuguese and Chinese.

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How do I see who changed a key result?

Under each metric on the objective page: the small chart shows the values it has been through, and the note names who made the last change and when.

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How do I send feedback about Engage to Humareso?

Choose Give Us Feedback in the Help section of the left navigation, or Give us Feedback in your account menu, and fill in the short form.

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How do raffle tickets work?

If your organization runs a raffle, every completed feedback deck earns you tickets that enter you into a prize drawing. A full deck can also unlock a bonus wheel spin for extra tickets.

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My score is low. What now?

Open the habit from Habits > My Habits to see which behaviors are pulling it down, read the How to Improve tips, and select Request feedback to ask your providers for written suggestions.

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Sending a suggestion from your feedback cards

Sometimes your feedback deck includes a card asking how your organization could improve your employee experience. Type an idea and select Send, or select Skip. Your name is not attached.

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What does "Stale" mean on an objective?

No check-in answer and no key result update for two check-in intervals, at least 14 days. Answer the check-in or move a key result to clear it.

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What does the down arrow next to a target mean?

The key result is a decreasing metric. Progress is measured from where it started down toward the target, so a lower number is better.

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What happens to my objectives when a season ends?

Depending on your organization's setting, you are asked to carry forward, complete or abandon each open objective, or Engage carries them forward for you.

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What happens when I unsubscribe from Engage emails?

The unsubscribe link in an Engage email turns off your feedback reminder emails and texts, and your HR team is told that you unsubscribed. Security emails still arrive, and other notifications are managed in Account Settings.

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What is Lead360º?

An overview of Lead360º, Humareso’s multi-rater leadership feedback program built around the competencies of each leader’s role.

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What is the Data Privacy Agreement in Engage?

Some organizations ask you to accept a Data Privacy Agreement before using Engage. It is your employer's privacy notice explaining what personal data Engage processes and why. You must accept it to continue.

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When Engage asks if you want to stop giving feedback

If you answer Don't Know three times in a row about the same habit or the same person, Engage asks whether to keep sending you those cards. Choose Continue to Give Feedback or Stop Giving Feedback.

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Who can update a key result?

The objective owner, creator and stakeholders, the key result's own owner, the owner's team manager, and organization administrators.

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Who should give me feedback?

Choose people you work with several times a week, including your manager, peers and any direct reports. You need at least 3 for a habit to unlock; aim for 5 to 8. Lead360 participants need at least 5, ideally around 8.

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Why can't I type a value into a key result?

Either you are not allowed to edit that objective, or the key result is linked to a goal on another platform and Engage reads the value from there.

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Why does Engage say I need to upgrade?

Your organization is on the free plan, which limits team members, habits, objectives and review cycles, and does not include Premium features like Lead360. An admin can upgrade or start a Pro trial to lift the limits.

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Why does an Engage feature show an "Unlock" page?

Your organization has not turned that feature on yet. The page explains what the feature does and how to ask about it. Once it is turned on, the same link opens the feature itself.

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Why does my objective show 0% complete?

Because no key result has moved yet, or because the key results have no targets. Give each metric a target and a current value, and mark milestones done as they land.

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Why you have no feedback cards right now

When your deck is empty, the Feedback page says you are all caught up and shows when your next cards are expected. New cards arrive on your organization's schedule.

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Why your habit score has not appeared yet

A habit stays locked until enough people have rated enough of its behaviors. Once it unlocks, your first score arrives with the next weekly update, and the habit page shows a score once it has at least 4 answers from the last 90 days.

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