My score is low. What now?

A low score can sting. It is also the most useful thing feedback can tell you: where to put your energy next. Here is how to work with it.

1. Find out what is behind the number

1. Go to Habits > My Habits and select the habit.
2. Look at the Behaviors for that habit. Usually one or two behaviors pull the score down, not all of them.
3. Check how much feedback the score rests on. The page shows how many answers came in over the last 90 days. A score built on a handful of answers can swing a lot from a single rating.

If you see Collecting Feedback instead of a score, there is not enough recent feedback yet. See Why your habit score has not appeared yet.

2. Read the How to Improve tips

Further down the habit page, How to Improve offers practical tips for the habit's behaviors. Select Read more on a tip for the full version.

3. Ask for follow-up feedback

Ratings tell you what; written feedback tells you how.

1. On the habit page, find Follow-Up Feedback and select Request feedback.
2. Pick the Behavior you want to focus on.
3. Select Send Request. Your feedback providers for that habit get a card asking for improvement suggestions.

You can have up to two open requests at a time. When you reach the limit, the button is disabled until one is answered or closes out. Responses appear under Follow-Up Feedback as they arrive. Whether you see who wrote each response depends on your organization's settings; the request window tells you if responses are anonymous.

4. Talk to people

Bring what you learned to your next one-on-one with your manager, or ask a colleague you trust what they have noticed. A specific question ("What could I do differently in team meetings?") gets a much better answer than "How am I doing?"

Keep going

Scores recalculate every night from the last 90 days of answers, and older answers gradually count for less. Changes you make now will show up as new feedback comes in. See How your habit score changes from week to week.

Related

• How to read your habit scores
• Who should give me feedback?