Terms of Use | Humareso

Overview

Humareso, LLC ("Humareso," "we," "our," or "us") provides HR technology platforms and outsourced human resources services. These Terms of Use ("Terms") govern your access to and use of humareso.com and all associated platforms and services, including:

Engage, an HR management platform for employee records, performance, and engagement;
Portal, a client HR portal for HR document management and case tracking;
Leave, a leave of absence management platform for employees and HR administrators;
Hub, an HR knowledge base, compliance content, and resource library.

These Terms also govern services delivered under Humareso's HR Outsourcing (HRO) practice, including HR advisory, leave administration, employee relations support, and related HR operations services. Where a separate written service agreement exists between Humareso and your organization, that agreement governs to the extent it conflicts with these Terms.

By accessing our site or any Humareso platform, you agree to be bound by these Terms. If you do not agree, do not use our site or services.

0. Definitions

For purposes of these Terms, the following capitalized terms have the meanings set forth below.

Client Organization means any business, employer, or other entity that has entered into a service agreement with Humareso for use of one or more Platforms or HRO Services, together with its authorized administrators, employees, and other end users.
Client Data means any data, content, records, files, or information that a Client Organization or its authorized users submit to, generate within, or store in the Platforms, including employee records, leave records, medical certification information, HR documents, configurations, and audit log data.
Platforms means Humareso's hosted software products, including Engage, Portal, Leave, and Hub, together with any successor or replacement products offered by Humareso.
HRO Services means the advisory, administrative, and operational human resources services delivered by Humareso's HR Outsourcing practice, including HR advisory consultation, leave administration, employee relations support, and HR policy and process consultation.
Data Processing Agreement or DPA means the data processing agreement between Humareso and a Client Organization governing the processing of Client Data, available at humareso.com/legal/dpa.
Sub-Processor means any third party engaged by Humareso to process Client Data on Humareso's behalf in connection with the delivery of the Platforms or HRO Services.
Sensitive Data means categories of Client Data that warrant heightened protection, including medical certification information, disability and accommodation records, leave of absence records, social security numbers, government identifiers, financial account information, and any other category designated as sensitive or special category data under applicable law. Humareso does not process biometric identifiers or biometric information except where expressly configured by a Client Organization under a separate written agreement.

1. Reservation of Rights

Humareso retains all intellectual property rights in and to the site, the Platforms, the underlying software, the standard content templates, and the services. Nothing in these Terms grants you any right, title, or interest in Humareso's intellectual property. You may not use Humareso's name, logos, or trademarks without prior written consent.

Notwithstanding the foregoing, Client Organizations retain ownership of the configurations, templates, workflows, custom fields, custom forms, and similar artifacts that they create within the Platforms ("Client Configurations"). Client Configurations include, without limitation, custom fields and field definitions, custom workflows and approval processes, custom forms and document templates, organizational hierarchies and role definitions, client-supplied branding and logos, and custom reports or saved views created by Client users. Client Configurations do not include Humareso's underlying platform code, default templates supplied by Humareso, or aggregated or anonymized insights derived from Humareso's client base generally. Client Configurations are portable on exit; upon termination, Humareso will provide Client Configurations to the Client Organization in a commonly used machine-readable format on the same schedule and terms set forth in Section 9 for Client Data. Humareso's underlying platform IP, including the software, source code, infrastructure, default templates supplied by Humareso, and any general improvements to the Platforms, remains the exclusive property of Humareso.

2. Age Restrictions

You must be at least 15 years old to access the Humareso website or create an account on any Humareso platform. By using the site or any platform, you represent that you meet this requirement.

3. User Content

This Section 3 does not apply to Client Data as defined in Section 0. Client Data is governed exclusively by Section 9 and the applicable Data Processing Agreement.

By submitting content through the site or any Platform that is not Client Data (for example, public comments, support submissions, marketing inquiries, or community contributions), you grant Humareso a non-exclusive, royalty-free license to use, display, and distribute that content as necessary to provide the services. The license granted under this Section 3 is limited in duration to the term of the applicable service agreement and 30 days thereafter. You represent that you have the rights to submit any content you provide.

You agree not to submit content that is false, defamatory, harassing, obscene, or that violates any third party's intellectual property rights. You agree not to impersonate any person or entity, collect other users' content or information using automated means, or upload or transmit malicious code.

Humareso will not use Client Data for product improvement, analytics, benchmarking, machine learning training, model training, or any similar purpose. This prohibition does not limit Humareso's use of AI tools to perform contracted services (such as generating determination drafts or performance summaries) as directed by or on behalf of the Client Organization; in those cases the data is processed by the AI model solely to deliver the output to the authorized administrator and is not retained by the model provider for training. Any use of Client Data for the foregoing purposes is expressly excluded from any license granted to Humareso under these Terms or any service agreement.

4. Restrictions on Use

You may not:

Modify, copy, or create derivative works of Humareso content without permission;
Use Humareso content for commercial purposes outside the scope of your service agreement;
Use robots, spiders, scrapers, or other automated tools to access the site or Platforms without written authorization;
Attempt to gain unauthorized access to any Humareso system, account, or data;
Use the Platforms in a manner that violates applicable employment, privacy, or data protection laws;
Use the Platforms to discriminate in hiring, promotion, termination, compensation, or any other term or condition of employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, pregnancy, or any other characteristic protected by applicable federal, state, or local law;
Extract, aggregate, scrape, or export employee data, leave information, medical certification information, or other HR records from the Platforms for the purpose of sale, licensing, sublicensing, or competitive benchmarking, or for the benefit of any party other than the Client Organization that owns the data;
Access integrated payroll, benefits, or other third-party data from connected systems except as authorized by those systems' terms of service and the applicable service agreement.

5. Security and Passwords

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur through your account. You agree to notify Humareso promptly of any unauthorized use of your account. Humareso is not liable for losses resulting from unauthorized use of your account where you failed to maintain appropriate credential security.

Humareso, for its part, will implement industry-standard login controls for the Platforms, including multi-factor authentication options, rate limiting on login attempts, automated lockout of accounts subject to credential-stuffing or brute-force activity, and suspicious activity alerting to authorized administrators. Humareso will also maintain administrative, technical, and physical safeguards designed to protect Client Data, as further described in the Data Processing Agreement.

6. No Unlawful Use

You may not use the site or any Humareso Platform for any purpose that is unlawful or prohibited by these Terms.

7. Platform Services

Engage

Engage is Humareso's core HR management platform. It is licensed to Client Organizations for managing employee records, performance management, engagement, and related HR functions. Engage includes all features and sub-modules delivered under the Engage platform, including but not limited to performance reviews (including 360-degree feedback and multi-rater assessments), engagement surveys, goal tracking, and related features marketed under any Humareso product name. Access is granted to authorized administrators and employees of Client Organizations. Use of Engage is subject to the service agreement between Humareso and your organization.

Portal

Portal is Humareso's client-facing HR portal. It enables HR administrators and, where configured, employees to access HR documents, submit requests, and manage HR cases. Client Organizations are responsible for configuring appropriate access controls for their users.

Leave

Leave is Humareso's leave of absence management platform. It supports the administration of statutory and employer-provided leave programs, including FMLA, state leave laws, and employer policies. Leave may process Sensitive Data, including medical certification information submitted in support of a leave request. Such data is processed on behalf of the employing organization and is accessible only to authorized personnel designated by that organization.

Requests for reasonable accommodations under the Americans with Disabilities Act (ADA) and analogous state laws may also be intake, tracked, and processed through Leave. Data associated with ADA accommodation requests, including supporting medical documentation and records of the interactive process, is maintained separately from general personnel records within the Platform and is disclosed only to personnel designated by the Client Organization as having a documented business need to access such information.

Hub

Hub is Humareso's HR knowledge base and compliance content platform. Subscription-based access grants users access to HR resources, compliance updates, guides, and templates. Hub subscriptions are offered to HR professionals and organizations. Content on Hub is for informational purposes only and does not constitute legal advice.

Relationship to HRO

The Platforms are software services. HRO Services are addressed separately in Section 8 and are not conflated with the Platforms. A Client Organization may engage Humareso for the Platforms only, HRO Services only, or both.

AI Governance. Humareso uses AI-assisted functionality solely to support contracted HR and platform services. AI-assisted features are designed to augment human administrators and are not used to make fully automated employment decisions with legal or similarly significant effects. Humareso applies data minimization controls to AI workflows and does not use Client Data to train foundation or general-purpose AI models without explicit written consent from the applicable Client Organization.

AI-Assisted Features

Certain Humareso platforms include features powered by artificial intelligence. These features assist human administrators with drafting, summarization, and analytical tasks across HR workflows, including leave administration, performance management, and case communications. AI-generated outputs are starting points for human review --- they do not constitute final determinations, legal advice, or employment decisions, and no output is applied to a record or delivered to an employee without explicit review and approval by an authorized administrator.

Humareso does not warrant the accuracy of AI-generated content. Client Organizations and their administrators are responsible for reviewing all AI output before applying it. Humareso will not use Client Data to train, fine-tune, or improve AI models without explicit written consent. Anthropic, PBC, the provider of the AI model used in Humareso's platforms, processes structured data as a Sub-Processor solely to generate requested outputs and does not use API-submitted data to train its models. Humareso transmits only the structured data fields necessary for each specific task; raw uploaded documents, medical certifications, and file attachments are not transmitted to AI models. As Humareso introduces additional AI-assisted capabilities across its platforms, this section and the Sub-Processor List at humareso.com/legal/sub-processors govern their use.

8. HRO Practice Services

Humareso's HR Outsourcing (HRO) practice provides advisory consultation on HR policies, processes, and compliance topics. The scope of HRO Services may include HR advisory services, leave of absence administration, employee relations support, HR policy development, HR process design, and related HR operations consultation. In all HRO engagements, Humareso's role is advisory only.

The Client Organization retains sole authority over all employment decisions, including hiring, compensation, discipline, performance management, and termination. Humareso has no authority to bind the Client Organization, to incur liabilities on the Client Organization's behalf, or to make final employment decisions. Recommendations provided by Humareso under HRO Services are advisory and are subject to acceptance, modification, or rejection by the Client Organization.

Humareso may decline to execute a Client Organization instruction that, in Humareso's reasonable judgment, would violate applicable federal, state, or local employment law. A decision by Humareso to decline an instruction on such grounds is not a breach of any service agreement.

The Client Organization acknowledges that it is the employer of record for its workforce, that it remains responsible for all employment law compliance, and that it shall not rely solely on Humareso's guidance for any legal or regulatory determination. The Client Organization is encouraged to consult qualified employment counsel for legal determinations.

In all HRO engagements, Humareso acts as a service provider to the Client Organization. Humareso is not an employer of record, staffing agency, or professional employer organization (PEO) unless a separate written agreement expressly establishes such a relationship.

Humareso does not provide legal services or legal advice. Nothing in these Terms, in any HRO engagement, or in any deliverable, written communication, or recommendation provided by Humareso creates an attorney-client relationship between Humareso and the Client Organization or any of its employees. The limitations on guarantees set forth in Section 14 apply to all HRO Services.

Humareso's HRO Services do not include acting as employer of record, co-employer, or professional employer organization for purposes of the Worker Adjustment and Retraining Notification Act (WARN Act), the Employee Retirement Income Security Act (ERISA), the Consolidated Omnibus Budget Reconciliation Act (COBRA), or any analogous federal or state law. Obligations and liabilities arising under those statutes remain solely with the Client Organization as the employing entity. Humareso may provide advisory guidance on those topics, subject to the limitations on guarantees in Section 14 and the requirement that the Client Organization seek qualified employment counsel for legal determinations.

9. Client Data and Data Processing

When a Client Organization uses Engage, Portal, Leave, or HRO Services to manage employee records, leave cases, HR documents, or related data, Humareso processes that data as a service provider and data processor on the Client Organization's behalf. The Client Organization, as data controller, retains ownership of and responsibility for Client Data.

Humareso processes Client Data only as directed by the Client Organization and as necessary to deliver the contracted services. Humareso will not use Client Data for independent business purposes, marketing, analytics, benchmarking, or model training. The exclusion set forth in Section 3 regarding product improvement and ML training also applies under this Section 9.

Data Processing Agreement. All Client Organizations that use Engage, Portal, Leave, or HRO Services must execute a Data Processing Agreement with Humareso prior to commencing service. The DPA governs the terms of data processing and is available at humareso.com/legal/dpa. Execution of the DPA is mandatory; it is not contingent on any "where applicable" qualifier.

Security incident notification. Humareso will notify the affected Client Organization without undue delay and, where feasible, within 72 hours after confirmation of any unauthorized access to, loss of, or alteration of Client Data. Notification will include the information then known to Humareso about the nature of the incident, the categories of data affected, and the remediation steps underway. This notification is to enable the Client Organization, as data controller, to meet its own obligations to notify affected employees and regulators under applicable breach notification law. The Client Organization is responsible for notifying data subjects and applicable supervisory authorities in accordance with applicable law; Humareso will provide reasonable factual assistance upon request.

Data subject rights. Humareso will assist Client Organizations in responding to data subject rights requests, including requests for access, deletion, correction, portability, and restriction of processing, within the timeframes required by applicable law and as further specified in the DPA.

Termination, export, and deletion. Upon termination of a service agreement, the Client Organization retains read-only export access to Client Data within the Platforms for 30 days. In addition, Humareso will proactively export Client Data in a commonly used machine-readable format (including CSV, JSON, or another commercially reasonable structured export format) within 10 business days of termination, at no additional charge, unless the Client Organization requests deletion instead. Client Data is permanently deleted 30 days after termination, unless a legal hold is in effect or retention is required by applicable law.

Audit logs. Humareso maintains audit logs of access to Client Data and will provide such logs to the affected Client Organization upon written request, subject to reasonable confidentiality and security safeguards.

Sub-Processor changes. Humareso will notify Client Organizations in writing at least 30 days before adding, replacing, or removing a Sub-Processor, except where an immediate change is required for security, legal, or operational continuity purposes that processes Client Data. The current Sub-Processor list is maintained at humareso.com/legal/sub-processors. The DPA sets forth the Client Organization's rights with respect to objection to Sub-Processor changes.

10. Points System

The points system within Engage is a gamification feature. Points are purely symbolic and have no cash value, monetary equivalent, or redeemable value outside the platform. Points cannot be exchanged, sold, or transferred. This section applies solely to in-platform gamification features and not to any subscription credits or service entitlements.

Some states have consumer protection requirements that may apply to virtual point systems, gift balances, or similar arrangements. Where required by applicable state law, Humareso will provide advance notice of material changes to point earning rules or redemption rules. Points that have been earned through documented platform activity will not be forfeited without at least 30 days' prior notice to the affected user or the Client Organization.

Subject to the foregoing, Humareso may modify, suspend, or discontinue the points system on reasonable notice.

11. Indemnity

By the Client. The Client Organization agrees to indemnify, defend, and hold harmless Humareso and its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from (a) the Client Organization's violation of applicable law, (b) the Client Organization's violation of these Terms, or (c) content the Client Organization or its users submit to the Platforms in violation of these Terms.

By Humareso. Humareso agrees to indemnify, defend, and hold harmless the Client Organization and its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from (a) Humareso's material breach of the applicable service agreement, (b) Humareso's gross negligence or willful misconduct, or (c) Humareso's unauthorized disclosure of Client Data.

Carve-out. Neither party's indemnity obligations under this Section 11 apply to claims to the extent such claims arise from the other party's own negligence or willful misconduct.

The party seeking indemnification will provide prompt written notice of the claim, reasonable cooperation, and sole control of the defense and settlement to the indemnifying party (provided that no settlement that imposes liability on the indemnified party may be entered without that party's written consent, not to be unreasonably withheld).

12. Monitoring

Humareso reserves the right to review content submitted through the site and the Platforms for purposes of (a) detecting security threats, malware, or malicious code, (b) enforcing these Terms with respect to unlawful or prohibited content, or (c) complying with legal process. Humareso will not review, remove, or modify Client Data, including employee records, leave records, medical certification information, or other HR documents, without the written authorization of the Client Organization, except where review, removal, or modification is required by law or by valid legal process.

13. Termination of Use

Termination without cause. A platform service agreement may be terminated by either party without cause on at least 90 days' advance written notice to the other party. The effective date of termination is the date set forth in the notice, which must be at least 90 days after delivery of the notice.

Termination for cause. Either party may terminate a service agreement for cause in the event of a material breach by the other party that remains uncured following the cure period set forth below.

Right to cure. In the event of an alleged material breach, the non-breaching party will provide written notice describing the alleged breach in reasonable detail. The breaching party has 30 days from receipt of such notice to cure the breach. If the breach is not cured within 30 days, the non-breaching party may terminate the affected service effective at the end of the cure period.

Suspension. Humareso may suspend access to the site or any Platform without prior notice where necessary to protect the security or integrity of the Platforms, to comply with legal process, or to address a violation of Section 4 or Section 6 that poses an imminent risk of harm. Humareso will restore access promptly once the underlying issue is resolved.

Post-termination data access. Post-termination data access, export, and deletion are governed by Section 9.

14. No Guarantee of Results

Humareso is not an employment agency or recruiting firm and makes no guarantees regarding employment outcomes for job seekers or applicants.

Without limiting the foregoing, Humareso makes no guarantee regarding: (i) eligibility determinations under the Family and Medical Leave Act (FMLA), state paid leave laws, or employer leave policies; (ii) qualification for ADA reasonable accommodations or the outcome of any interactive process; (iii) wage and hour classification, overtime calculations, or independent contractor status determinations; (iv) compliance with federal, state, or local laws prohibiting discrimination, harassment, or retaliation; (v) regulatory approval or continued eligibility under any employment-related regulatory regime; or (vi) outcomes arising from use of any Humareso Platform or HRO Service. These limitations apply even if Humareso's content, services, or Platforms address any of the foregoing topics.

Nothing in the Platforms or services constitutes legal, tax, regulatory, or compliance advice. Humareso is not a law firm. Nothing in these Terms creates an attorney-client relationship.

The disclaimers in this Section 14 are referenced and incorporated by Sections 8 and 16 in lieu of duplicating the same language in those sections.

15. Content Removal, Suspension, and Username Reclamation

Humareso reserves the right to remove content, suspend public-facing accounts, and reclaim usernames at its discretion, including to enforce these Terms, respond to legal process, or protect the integrity of the Platforms.

Username reclamation does not apply to Engage, Portal, or Leave. Suspended or deactivated accounts within those Platforms retain their historical records and audit trail associations in order to preserve HR data integrity, support legal hold obligations, and maintain the chain of custody for employee records and leave documentation.

16. Errors and Corrections

Hub content, including articles, guides, compliance updates, and templates, is subject to change. Humareso does not guarantee that Hub content is current, accurate, or applicable to your jurisdiction. The accuracy disclaimer in this Section 16 is limited to Hub content; warranties applicable to Engage, Portal, and Leave are addressed in Section 18.

Humareso targets updating compliance content on Hub within 30 days of a material regulatory change. This is a service commitment, not a warranty.

The outcome-related disclaimers set forth in Section 14 apply to Hub content and are incorporated by reference into this Section 16.

17. Disputes Between Users or Organizations

Humareso is not responsible for disputes between users, between a Client Organization and its employees, or between any parties arising from use of the Platforms. You are solely responsible for your interactions with other parties.

18. Disclaimer

(a) Hub content. Hub content, including articles, guides, compliance updates, and templates, is provided on an "as is" basis. Humareso makes no warranty that Hub content is current, accurate, complete, or applicable to your jurisdiction, and disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to Hub content.

(b) Engage, Portal, and Leave. Engage, Portal, and Leave are warranted to perform their material functionality in accordance with the applicable service agreement. The "as is" and "as available" disclaimer set forth in subsection (a) does not apply to Engage, Portal, or Leave, and does not waive Humareso's service-level obligations as set forth in the SLA Exhibit to the applicable service agreement. Except as expressly stated in this Section 18 or in the applicable service agreement, Humareso disclaims all other warranties, express or implied, to the fullest extent permitted by applicable law.

19. Limitation of Liability

Subject to the carve-outs below, and to the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the site, the Platforms, or the services, even if advised of the possibility of such damages.

Direct damages cap. Subject to the carve-outs below, Humareso's aggregate liability for direct damages arising from or relating to these Terms or the services shall not exceed the total fees paid by the Client Organization to Humareso in the 12 calendar months immediately preceding the event giving rise to the claim.

Carve-outs. Nothing in this Section 19 limits Humareso's liability for: (a) gross negligence or willful misconduct; (b) unauthorized disclosure of Client Data resulting from Humareso's gross negligence or willful misconduct; (c) breach of confidentiality obligations; (d) violations of applicable law; or (e) infringement of third-party intellectual property rights. The consequential damages exclusion above does not apply to liability arising under any of the foregoing carve-outs.

20. Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. Where applicable law (including, without limitation, the California Consumer Privacy Act and California Privacy Rights Act, the EU General Data Protection Regulation, or applicable state employment law) voids or limits any exclusion or limitation in these Terms, that jurisdiction's law governs that specific exclusion or limitation. For all other purposes, Florida law governs these Terms in accordance with Section 24.

21. Privacy

Your use of the site and the Platforms is also governed by Humareso's Privacy Policy, available at humareso.com/privacy. By using the site or the Platforms, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. Processing of Client Data is further governed by the applicable Data Processing Agreement.

22. Third-Party Products and Integrations

Humareso's Platforms may integrate with third-party systems (including, without limitation, HRIS platforms, payroll providers, and benefits systems) as configured by Client Organizations. Humareso provides no warranties regarding third-party products, content, or services. Use of third-party integrations is governed by the applicable third-party terms.

Humareso is responsible for its own data mapping errors in integrations that it builds or configures. Humareso is not responsible for third-party API outages, third-party service failures, or changes that the third party makes to its API or service. If a third-party integration fails in a manner that materially affects a Client Organization's use of the Platforms, Humareso will notify the affected Client Organization within 4 business hours of confirmed detection and will provide a reasonable timeline for resolution or workaround.

Client Organizations are responsible for maintaining their own credentials, tokens, and authorizations with third-party systems, including renewing credentials before expiration and revoking credentials when no longer authorized.

23. Waiver and Severability

Failure by Humareso to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

24. Applicable Law, Venue, Arbitration, and Jury Waiver

Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Humareso, LLC is a Florida limited liability company headquartered in Vero Beach, Florida.

Venue. Subject to the arbitration provision below, any judicial proceeding arising under these Terms will be brought in the federal or state courts located in Indian River County, Florida, or, at either party's election, the United States District Court for the Southern District of Florida. The parties consent to personal jurisdiction and venue in those courts.

Data protection carve-out. Notwithstanding the foregoing, disputes involving the processing of personal data are governed by the law of the jurisdiction where the affected data subjects reside, to the extent required by applicable data protection law.

Mandatory individual arbitration. Any dispute arising under or relating to these Terms that cannot be resolved through good-faith informal negotiation will be resolved by binding arbitration administered by JAMS under the JAMS Comprehensive Arbitration Rules and Procedures. Arbitration will be conducted on an individual basis only; class, collective, and representative proceedings are waived. The arbitration will be conducted in Vero Beach, Florida, unless the parties agree otherwise. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction. Nothing in this clause prevents either party from seeking emergency or preliminary injunctive relief in a court of competent jurisdiction pending the outcome of arbitration.

Jury trial waiver. To the fullest extent permitted by applicable law, each party knowingly, voluntarily, and intentionally waives any right it may have to a trial by jury in any judicial proceeding arising under or relating to these Terms.

25. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, acts of government, declared public health emergencies, pandemics, war, terrorism, civil unrest, labor disturbances, or third-party infrastructure failures (including cloud provider outages, internet backbone failures, and telecommunications failures) where no commercially reasonable mitigation is available to the affected party. The affected party will notify the other party within 48 hours of becoming aware of the force majeure event and will use commercially reasonable efforts to resume performance as soon as practicable. If a force majeure event prevents Humareso from delivering Platform services for more than 30 consecutive days, the affected Client Organization may terminate the affected service without penalty, and Section 9 governs post-termination data export and deletion.

26. Contact

Questions about these Terms should be directed to:

Data Protection Officer DPO@humareso.com

Humareso, LLC 114 43rd Avenue SW, Vero Beach, FL 32968 Regional Office: 1500 Kings Highway North, Suite C-213, Cherry Hill, NJ 08034 Phone: +1 844.486.2737