EngageSupport

Get more from every conversation.

Feedback, habits, objectives, recognition, and engagement.

Resources

Guides and step-by-step articles.

All 48 guides

FAQs

Quick answers to the questions we hear most.

All 27 questions
Are my responses really anonymous?

Your ratings of colleagues are only ever shown combined with others, and a habit needs at least 3 raters before any score appears. Engagement, Quick Pulse and open-ended answers are anonymous too. eNPS answers, MVP nominations and some follow-up feedback can carry your name.

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Can I change a key result after the objective is created?

Yes. Open the objective, press Edit, and change the name, kind, direction, target, unit, starting value or owner of any key result, or add and remove rows.

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Can I mark a key result as complete?

Yes. A milestone has a Mark done toggle on the objective page and on the check-in card. A metric completes on its own when its value reaches the target.

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Checking and changing someone's feedback circle

Admins and managers open Circles in the left menu, pick a person and click Manage circle to see who gives them feedback, accept suggestions, and add or remove providers.

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Does a milestone count toward the objective's completion?

Yes. A milestone reads 0% until it is marked done and 100% after, and it is averaged in with the metrics.

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Finding feedback circles that need attention

Open Circles in the left menu and turn on the Network issues filter to list everyone whose circle is too small to unlock feedback. Other filters catch missing managers, stale providers and oversized circles.

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Videos

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