Leave & PTOBeginner
Message Your Leave Team
Every case has a message thread with the actual people working it. There’s no ticket queue voice on the other end — it’s your case owner and their team.
Every case has a message thread with the actual people working it. There’s no ticket queue voice on the other end — it’s your case owner and their team.
Starting or continuing a conversation
- Message us — the button lives on your dashboard, your case page, and the Messages inbox. Pick the case it’s about (or send a general question).
- From email — when the team writes to you, the notification email has a Reply in Leave button that drops you into the thread. Replying to the email itself works too; it lands in the same conversation.
- Attachments — add files right in the composer; they file onto your case.
Whose turn is it?
Each thread carries a status chip: Awaiting your reply (your move), With Humareso (the team is on it), Resolved (wrapped up). Your Messages inbox counts how many threads are waiting on you.
Prefer the phone or paper? Call +1 (844) 622-7376, or fax documents to 1-888-448-6914 with your case number — faxes attach to your case automatically.