Privacy: Who Sees What

Leave keeps medical information with the leave team and the few HR people given full access to a case. Everyone else sees planning data only: dates, status and approvals. The line is enforced on our servers, so withheld details never reach a viewer's browser.

Who Sees What

• The employee. Everything on their own case, plus notes the leave team shares with them.
• The Humareso leave team. The full case, to run it.
• HR Admin on the case, and the case's HR Partner (Client). The full case, including documents and medical detail.
• Contact or Manager on the case. That case in the basic view: dates, status and approvals. No documents, notes, messages or medical detail.
• Company managers in Detail view mode. A read-only view of company cases they are not attached to, with medical detail removed.
• Company dashboard. Case counts or case rows, depending on your company's view mode.

What Is Withheld

For viewers without full access, Leave withholds the determination summary, eligibility and extension reasons, time-off notes, the message thread and documents. Where something is withheld you see the note Medical and clinical details are visible only to the case's HR Partner and the Leave team.

Notes Have Their Own Audience

Each note on a case shows who can see it: Humareso only, Internal (Humareso and the case's HR partners, never the employee), or Shared with employee.

Behind the Scenes

• Medical detail is removed before it reaches AI drafting or error reporting.
• Access-relevant changes are recorded: who, what and when.
• Opening medical documents and messages is logged.

Common Scenarios

• A manager needs more detail. The answer is a role change to HR Admin, made deliberately by the Humareso team. Never a screenshot or a forwarded email.
• A coworker asks what is wrong. The basic view never shows a reason. Point them to the dates and status.
• Someone was removed from a case. They lose access to it right away.

See What You Can See on a Case for the full detail.