Tracking Your Leave Case from Request to Return
Understand your leave dashboard, what each case status means, and how to tell when something needs your attention.
After you request leave, you do not have to wonder where things stand. Your leave dashboard at leave.humareso.com keeps you up to date from the moment you submit through your return to work.
This article explains what you see on the dashboard, what each status means in plain terms, and how to recognize when the team needs something from you.
Your dashboard at a glance
When you sign in, the dashboard greets you and highlights what matters most.
- A hero card shows your primary active case, including its current status and the next step.
- A "Your Actions" feed lists anything that needs your attention, such as document uploads or paperwork reminders.
- A "Talk to your leave team" card gives you a quick way to reach out with questions.
To see everything, open My Cases. There you can filter by all, active, or closed cases. If you support others as a manager or HR contact, you will also see a separate "Cases You're Supporting" section.
What the case statuses mean
Your case moves through a series of steps in order. The portal uses friendly labels, so you always know whether you can simply wait or whether it is your turn to act. In plain terms, here is the journey:
- Draft. Your request is being started.
- Gathering case information. The team is collecting the details of your case.
- Gathering employee information. The team is confirming information about you.
- Determining eligibility. Your case is under review. No action is needed from you here.
- Awaiting paperwork. Paperwork is being completed or reviewed.
- Final decision. A decision is being made. If an ADA accommodation analysis applies, your case may move into a pending ADA review along the way.
- Approved. Your leave has been approved.
- On leave. Your leave is underway.
- Closed. Your case is complete.
A few cases end differently. A case can be declined, cancelled, or merged with another case. If that happens, the portal will show it clearly.
When a case "needs you"
Some steps simply move along on their own, and you can relax while the team works. Others are "needs-you" states, which means the portal is waiting on something from you.
When your case needs you, you will see it in two places: a next-step button on the case itself and an item in your "Your Actions" feed. Following those prompts keeps your case moving without delay.
Extensions
Sometimes you may need more time than your original leave allowed. Extensions are tracked separately from your main case. An extension starts as pending and then becomes either approved or denied. You can follow its progress the same way you follow your case.
Where do I find the next step for my case?
Look at the hero card on your dashboard or open the case detail. Each shows a next-step button when action is needed, and your "Your Actions" feed lists reminders in one place.
What does "Determining Eligibility" mean for me?
It means your case is being reviewed and no action is needed from you at that moment. You can simply wait for the next update.
How do I know if I need to do something?
Watch for "needs-you" prompts. When the portal needs something from you, it shows a next-step button on the case and an item in your actions feed.
Can I see cases for people I support?
If you have a manager or HR role, My Cases includes a separate "Cases You're Supporting" section alongside your own cases.