How to Ask for Help with the Support Form

The support form sends a question straight to your leave team. A real person replies by email, usually within one business day.

Send a General Question

1. In the left sidebar, select Send us a message. On a phone, select More first. You can also use the Your leave team card on your dashboard.
2. The What's on your mind? dialog opens.
3. Under What's this about?, type a short summary, like "Extension question".
4. Under Tell us a bit more, add any details that help us respond faster.
5. Select Send message.

Ask About a Specific Case

1. Open the case.
2. Select the Support tab.
3. Select New request.
4. Fill in What's this about? and Tell us a bit more. The dialog shows Linked to case with the case number.
5. Select Send message.

What You'll See

After you send, you see We got it. The team replies by email. For a case request, updates also appear on that case so everything stays in one place. Past requests on a case are listed under Support Requests on the Support tab.

Common Scenarios

• You have a quick question about your own case. Use Message us on the case, or the Support tab.
• You see Network error. Please try again. Check your connection and select Send message again.
• You do not see a Support tab. Your role on the case does not include it. Use Send us a message in the sidebar instead.

Tips

• Keep medical details out of the subject line. Put only what is needed in the message.