The Survey Response Viewer gives admins and managers a detailed, filterable view of eNPS survey responses. Instead of relying on external tools, you can now analyze employee feedback, track sentiment, and export data directly from Engage.
Opening the Survey Response Viewer
- Navigate to Admin in the left sidebar, then select eNPS.
- Find the survey you want to analyze in the surveys table.
- Click the View Responses button on the survey row. This opens the response viewer for that survey.
The View Responses button is only visible when the survey has finished generating and your organization has the Survey Response Viewer feature enabled. If you do not see it, contact your Humareso administrator.
Who Can Access It
- Admins see all responses across the organization and can export data to CSV.
- Managers see only responses from employees they manage or have visibility over.
- Regular users do not have access to the Survey Response Viewer.
Understanding the Summary
At the top of the page, four stat cards provide a quick overview of the survey results:
- Total Responses shows how many people responded out of the total distributed (e.g., 42 / 125).
- Response Rate is the percentage of employees who submitted a response.
- NPS Score is the Net Promoter Score, calculated as the percentage of Promoters minus the percentage of Detractors. A score above 50 is shown in green, 0 to 49 in yellow, and below 0 in red.
- Average Rating is the mean score across all responses on a 0 to 10 scale.
Below the stat cards, a sentiment breakdown shows the count and percentage of Promoters (9 to 10), Passives (7 to 8), and Detractors (0 to 6), along with a pie chart and the number of responses that included a written comment.
Filtering Responses
Use the filter panel below the summary to narrow down the results. All filters are optional and can be combined:
- Team filters responses by a specific team.
- Location filters responses by office location.
- Date From / Date To limits responses to a specific time window.
- Min Rating / Max Rating shows only responses within a specific score range.
- Sentiment shows only Promoters, Passives, or Detractors.
Click Clear to reset all filters back to their defaults. Changing any filter automatically resets the page back to the first page of results.
Switching View Modes
The viewer offers two ways to browse responses. Use the toggle in the top right corner to switch:
- Table displays responses in a sortable table with columns for name, rating, sentiment, team, location, response text, and date. Click column headers to sort by rating or date.
- Cards displays each response as an individual card in a responsive grid layout. This view is useful for reading longer written feedback.
Anonymizing Responses
Toggle the Anonymize switch to replace respondent names with generic labels like "Participant 1", "Participant 2", and so on. This applies to both the table and cards views, and is also respected in CSV exports. Team names, locations, and dates remain visible.
Exporting to CSV
Admins can export the filtered response data to a CSV file for use in spreadsheets or presentations.
- Apply any filters you need (the export will respect your current filter selections).
- If you want anonymized data, turn on the Anonymize toggle before exporting.
- Click Export CSV. The system will load the full dataset (up to 10,000 responses).
- Once loaded, the button changes to show the row count. Click it again to download the file.
The exported CSV includes columns for name, rating, sentiment, team, location, response text, and date. The file is named with the current date (e.g., Survey_Responses_2026-03-13.csv).
CSV export is only available to admins. Managers do not see the export button.
Sentiment Classification
Every response is automatically classified into one of three sentiment categories based on the NPS rating:
- Promoter (9 to 10) shown with a green badge.
- Passive (7 to 8) shown with a yellow badge.
- Detractor (0 to 6) shown with a red badge.
Tips
- Use the sentiment filter to quickly focus on detractors and read their written feedback to understand areas for improvement.
- Combine team and date filters to compare feedback trends across different groups or time periods.
- Use anonymized exports when sharing results with leadership to protect individual privacy.
- The response viewer updates its summary statistics in real time as you apply filters, so you can see the NPS score for any specific slice of your organization.